Log Files
Log File Locations
The log files are useful to us in determining the solutions to problems that you encounter in the software. If you're submitting a bug, or software issue to us for review or help it will speed up the process considerably if you provide us with the log files initially. The software stores up to 20 logs from each of the last starts of the application. The most recent is called app.log, followed by app.log.1 and so on. Please send us all the logs in a compressed folder when submitting them so that we have all the data required. Please find the locations of the log files for various operating systems below. Once you have done this fill out the Photobook Support Request Form and email it to support@ubuildabook along with the log files.
C:\Users\Your User\.digilabs\ubuildabook\logs
C:\Documents and Settings\Users\Your User\.digilabs\ubuildabook\logs
Hard Drive, Users, Your User, Library, Preferences, digilabs, ubuildabook, logs
Windows 10
Windows 10 may not be fully supported upon it's release.
Step by Step Instructions
• Click on the start menu and choose "Computer"
• Now double-click on "C Drive" or "OS C:"
• Double Click on Users
• Double Click on Your User (Often the one with the lock symbol)
• Double Click on the folder titled ".digilabs"
• Double Click on the folder titled "ubuildabook"
• In this folder is a folder called logs.
• Right Click on this folder and choose "Send to Compressed Folder"
• Click on this new compressed folder (Looks like a folder with a zipper) and drag it to your desktop.
• Then send this folder along with a detailed description of the problem in your own words via e-mail.
• Click on the start menu and choose "My Computer" or Double-Click the "My Computer" Icon on your desktop.
• Now double-click on "C Drive" or "OS C:"
• Double-Click on "Documents and Settings"
• Double-Click on Your User (Often the one with the lock symbol)
• Double-Click on the folder titled ".digilabs"
• Double-Click on the folder titled "ubuildabook"
• In this folder is a folder called logs.
• Right Click on this folder and choose "Send to Compressed Folder"
• Click on this new compressed folder (Looks like a folder with a zipper) and drag it to your desktop.
• Then send this folder along with a detailed description of the problem in your own words via e-mail.
• Double Click on Macintosh Hard Drive on your desktop
• Depending on the view either click or double click on "Users"
• Then your user name.(May have the symbol of a house)
• In the Finder Menu click on Go
• With the Go menu open, hold option and "Library" should appear under the Go menu, click on it.
• Either click or double click on "Preferences"
• Either click or double click on "digilabs" (after all the com. files)
• Then either click or double click on the folder titled ubuildabook
• In this folder is a folder called logs.
• Right Click or Ctrl+click on this folder and choose "Send to Compressed Folder"
• Click on this new compressed folder (Looks like a folder with a zipper) and drag it to your desktop.
• Then send this folder along with a detailed description of the problem in your own words via e-mail.